Shipping policy
Shipping and delivery
We currently deliver to street addresses in the 48 contiguous United States and Washington, D.C. We do not currently ship to Alaska, Hawaii, U.S. territories, military addresses, P.O. boxes or international destinations.
Standard delivery is free. Delivery times depend on the product:
- AZURE LED cap (Black or Grey): estimated 5–10 business days from order placement to delivery, fulfilled from U.S. warehouse stock.
- AZURE silicone LED face mask: special order, estimated 4–9 weeks from order placement to delivery, shipped from China.
These estimates include processing and carrier transit. Business days exclude weekends and public holidays. Delivery dates are estimates rather than guarantees. Caps and masks ship separately and may arrive on different days. Items marked Coming soon cannot currently be ordered.
Products are fulfilled directly by our supplier. We place a single-unit supplier order after your APEX payment is received. You may receive the manufacturer’s packaging. APEX Technologies remains your point of contact for order support.
We email tracking when each parcel ships. Carrier scans can take time to appear. Please provide a complete street address, email and delivery phone number at checkout.
Delays, address changes and cancellations
If we cannot ship in time to meet the stated delivery estimate, we will contact you with a revised date and the option to agree to the delay or cancel the unshipped order for a full refund. If an item becomes unavailable, we will notify you and refund the order unless you agree to another arrangement.
Request changes or cancellation as soon as possible at adeebbarakat@gmail.com or through our contact form. Changes may not be possible after dispatch. Contact us if a parcel is late, lost, damaged or incorrect so we can resolve it.