Refund policy

Returns and refunds

Change-of-mind returns and exchanges are not accepted. Please review the product details before ordering. This restriction does not affect your rights for defective, damaged, incorrect or undelivered goods, or any rights required by law.

Problems with an order

Contact adeebbarakat@gmail.com or use our contact form with your order number and a description of the problem. Please report delivery damage, a wrong item or an apparent defect within 30 days of delivery so we can resolve it promptly. Photos of the item and packaging help us investigate. This request does not limit any longer rights provided by law.

For a confirmed damaged, defective or incorrect item, we will arrange an appropriate replacement or refund, including the applicable original shipping charge. If a return is needed, we will provide a prepaid return method and the correct destination. Please do not send a parcel to the address printed on its original packaging without our return instructions.

Cancellations and delays

You may request cancellation before dispatch. Contact us promptly; we cannot guarantee cancellation once your parcel has shipped. If we cannot ship within the promised timeframe, we will offer a revised estimate and the option to consent to the delay or cancel for a full refund.

Refund timing

Approved refunds are issued to the original payment method within 7 business days. Your payment provider may take additional time to post the credit. We handle your refund directly; you do not need to contact our supplier.